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  • Which payment options are available and when does the processing time start?

    We offer a number of different payment options:
    (when entering the payment data during the order process, our website uses a secure SSL-connection)

    • 1. Bank transfer
      This is a regular bank transfer which you initiate after completing the order process, either by filling out the necessary form at your bank or online. Please do not forget to state the order number (as the reference) when making the transfer to ensure that the payment can be allocated correctly with your order. Depending on the bank it can take approximately 1-3 days until your money is credited in our account and we can record the receipt of payment. Please note that all bank transfers within the European Union (SEPA) should be free of charge.
    • 2. PAYPAL
      Should you have a PayPal account, you can also pay with this method. Usually you will be forwarded to the PayPal-website during the order process to make the payment (and then you will return to our website to complete the order process. More detailed information is available under the following link: Paypal
      There is no additional cost for this payment method. Your order will be marked as payment cleared immediately and can be processed directly after you have completed the order process!
    • 3. KREDITKARTE
      You also have the option to pay with your credit card. To offer you the highest possible security with this payment method we use the ipayment service offered by 1&1 Internet AG (https://hosting.1und1.de/ipayment).All you will need is your credit card information and some personal information (i.e. the address associated with your credit card). Once the payment has been cleared you will receive a confirmation email to the adddress given when placing the order. Your order will be marked as payment cleared immediately and can be processed directly after you have completed the order process!
    • 4. Sofortüberweisung/Direct Ebanking (Klarna)
      Should your bank account support online banking with the PIN/TAN method, you can make a payment with Sofortüberweisung/Direct Ebanking (Klarna) from your online bank account. All you need is your account number, bank routing number, PIN and TAN. An order paid for with this method is set to payment cleared directly. This means a time advantage of 2-3 days compared to regular bank transfer. Sofortüberweisung/Direct Ebanking (Klarna) is handled in cooperation with Payment Network AG. More detailed information is available under the following link: Direct Ebanking
      There is no additional cost for this payment method. Your order will be marked as payment cleared immediately and can be processed directly after you have completed the order process!

    After Payment:
    After the receipt of payment, the order will be processed and handed over to the delivery partner within the turnaround time mentioned in the order confirmation. You will receive an email confirmation once your order is ready to be handed over for shipping. If you have selected an option with package tracking, this email will contain a link to access the tracking information.