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  • What if I am unsatisfied with the product I received?

    OvernightPrints guarantees a No-Risk Satisfaction Guarantee

    Overnight Prints promises to do all to get your complete satisfaction. If there is a reason for dissatisfaction at any time, we'll reprint your product for free or you'll receive a voucher or a discount for your next order at Overnight Prints. In order to constantly improve and check our quality, we kindly ask you to please send us back 4-8 samples of the product in an envelope before we start the compensation process. After checking the product we will reprint your order or you will get a voucher.

    Please be aware that due to the nature of four-colour printing, we cannot print every colour available on a computer monitor. We do not colour match; instead, we offer the industry standard in pleasing colour and will make any reasonable adjustments to help correct submitted files. If Overnight Prints cannot correct the file or reprint to pleasing colour standards, then we will issue an RMA and refund the purchase price. Because we want to constantly increase our quality level, we have this basic condition for refunds, that the complete product has to be send back to Overnight Prints.

    If an issue arises with the printing quality of your product, please contact our Customer Service department at 020 02227403 or send an Email to service@overnightprints.co.uk.

    Overnight Prints will correct improper cutting, colour drift, printing delays and printing quality. The customer should correct files without full bleed or with incorrect colour selection, incorrect resolution, incorrect file dimensions, visible crop marks, incorrect card orientation, and spelling or grammar errors. You can always contact our file support department if you are unable to correct these issues yourself. They will do their best to guide you to a positive result.

    Before Printing it may be beneficial to read some of our guides. Below are links to useful information.
    GUIDELINES
    CARD ORIENTATION
    COMMON MISTAKES
    Shipping information for letters and postcards