Search by 'ordering' tag

  • Do all orders have to be placed online?

    Yes. Overnight Prints does not accept any walk-in or orders by mail. This includes cds with files, scanned images, or hard copy prints. All orders must be placed via our website. If design assistance is needed, please email the files or request to service@overnightprints.co.uk. Our representatives will contact you promptly and will guide you to a successful file for uploading on Overnight Prints.
  • How do I order?

    Overnight Prints now offers two different options to place your order. You are able to use our Classic Designer, or you can create the design using any of the programs listed on our FILE HELP page to create the design to your liking for upload submission.

    If you are having problems with our Classic Online Designer, you will need to delete your cookies so information from other sites does not interfere with our system. For file submission via upload, we ask the files to be designed and saved in CYMK. If you save your files in any other colour mode they will be converted into CMYK mode automatically before printing. This may lead to colour variations.

    Please keep in mind that our new Interactive Designer is new. We do not recommend that you solely rely on this feature to create your design because it is still a a new option. If you do experience difficulties with this designer please contact us at service@overnightprints.co.uk or 020 02227403.

    As we are an online company, all orders must be placed and paid through our website. There are three ways to place orders with us. You can either create a card using our online designers, or you can create a card using your own design program and upload it to our website for ordering.

    To use the online designer, you would simply click "PostCards starting at £....","Business Cards starting at £....", "Letterhead starting at £...." or "Brochures/Flyer starting at £....". You would then click the option that says "Classic Online Designer" or "New Interactive Designer". From there you can select a background from our premade templates, add text and images, select your quantity, add the Gloss Coating, add rounded corners if desired, and obtain shipping prices. The website will guide you completely through the checkout process.

    To create a card outside of our website and upload it to our website, we ask that you follow the directions given under our "File Help" tab on our website. Once you have created the card file to our specs listed in our File Help tab, you would simply upload your file for ordering. You can do so by following the steps below.
    1. Save the file(s) to your My Documents.
    2. Go to our website, www.overnightprints.co.uk.
    3. Click on the heading for the product you would like to order (ie: "Business Cards Starting at £....")
    4. Click on "Upload Design"
    5. Browse for the front (and back if you have one) of your card. Once the file is in the appropriate box, front and back, select "Upload" From there, the website will guide you through the uploading process.

  • Which payment options are available and when does the processing time start?

    We offer a number of different payment options:
    (when entering the payment data during the order process, our website uses a secure SSL-connection)

    • 1. Bank transfer
      This is a regular bank transfer which you initiate after completing the order process, either by filling out the necessary form at your bank or online. Please do not forget to state the order number (as the reference) when making the transfer to ensure that the payment can be allocated correctly with your order. Depending on the bank it can take approximately 1-3 days until your money is credited in our account and we can record the receipt of payment. Please note that all bank transfers within the European Union (SEPA) should be free of charge.
    • 2. PAYPAL
      Should you have a PayPal account, you can also pay with this method. Usually you will be forwarded to the PayPal-website during the order process to make the payment (and then you will return to our website to complete the order process. More detailed information is available under the following link: Paypal
      There is no additional cost for this payment method. Your order will be marked as payment cleared immediately and can be processed directly after you have completed the order process!
    • 3. KREDITKARTE
      You also have the option to pay with your credit card. To offer you the highest possible security with this payment method we use the ipayment service offered by 1&1 Internet AG (https://hosting.1und1.de/ipayment).All you will need is your credit card information and some personal information (i.e. the address associated with your credit card). Once the payment has been cleared you will receive a confirmation email to the adddress given when placing the order. Your order will be marked as payment cleared immediately and can be processed directly after you have completed the order process!
    • 4. Sofortüberweisung/Direct Ebanking (Klarna)
      Should your bank account support online banking with the PIN/TAN method, you can make a payment with Sofortüberweisung/Direct Ebanking (Klarna) from your online bank account. All you need is your account number, bank routing number, PIN and TAN. An order paid for with this method is set to payment cleared directly. This means a time advantage of 2-3 days compared to regular bank transfer. Sofortüberweisung/Direct Ebanking (Klarna) is handled in cooperation with Payment Network AG. More detailed information is available under the following link: Direct Ebanking
      There is no additional cost for this payment method. Your order will be marked as payment cleared immediately and can be processed directly after you have completed the order process!

    After Payment:
    After the receipt of payment, the order will be processed and handed over to the delivery partner within the turnaround time mentioned in the order confirmation. You will receive an email confirmation once your order is ready to be handed over for shipping. If you have selected an option with package tracking, this email will contain a link to access the tracking information.