Frequently Asked Questions
OvernightPrints offers a FAQ ( Frequently Asked Questions ) page to help understand some of the common problems and concerns customers have regarding the full-colour printing process, turnaround time, and payment questions.

In this FAQ you will find information about business card printing, letterhead printing, brochure printing, envelope printing and postcard printing. For example, this page explains that when printing letterhead and envelopes, we offer full bleed colour on one side. When printing postcards, business cards, brochures, and flyers, however, you have the option of full colour on both sides.

A colour guide is also available to help you determine the proper CMYK values to assign your business cards in order to achieve the colour you want. Although our discount printing prices are very reasonable, customers who are interested in our reseller and affiliate programs can find information on them here too.

We also answer questions regarding full-colour postcard printing, brochure/flyer orientation and folding, orientation before printing for all products, 4-colour postcards, business cards, and brochures/flyer, as well as questions on such topics as turnaround times and delivery.

Although you have many options to choose from when it comes to printing your postcards and business cards, this page will explain why OvernightPrints is the best choice for you!

If you have any questions, please feel free to contact us via email at service@overnightprints.co.uk or by calling us at 020 02227403.



What is Spot UV (partial coating)? How can I order partial coating?
Placing an Order - What browsers do you support? (download how to PDF)
Placing an Order - Why am I unable to place my order on hold?
Placing an Order - How do I reorder cards?
Do you have a Referral program?
How do I order?
What is our turnaround and delivery time?
What is the price of the different products?
What type of paper is used?
How do I make changes to my order?
What causes colour drift and colour out of spec?
What if I am unsatisfied with the product I received?
Does Overnight Prints print and ship everyday?
Why isn't my file uploading?
Does my custom design meet the specifications?
Which possible reasons are there for colour deviation between monitor preview and print product?
Do I receive proofs prior to print?
What files do we support?
Why aren't my fonts viewing correctly?
Why does my paper curl when I print on it?
What happens if my order is delayed?
Do all orders have to be placed online?
How do I clear my browser's Cache Memory/Cookies?
What are the file specifications I should design to?
How do I determine what way my cards need to be flipped?
Am I able to save my design and then come back to it?
I have my files designed and saved as .DOC, what do I do now?
Why is my Illustrator file uploading off center?
Which payment options are available and when does the processing time start?
Other Helpful Links
Common Mistakes
Guidelines & Cutting Explained
File Help
RGB & CMYK
Terms of Service
Glossary

Top Glossary Terms
1. Full Bleed
2. Card Orientation
3. Glossy Coating
4. RGB & CMYK
5. Resolution

What is partial coating (Spot UV)? How can I order partial coating?

What is partial coating (Spot UV)?

Spot UV allows you to put Highgloss UV Coating on some parts of the cards while leaving other parts uncoated. For instance, you are able to apply glossy coating to a company logo, part of a picture or text and leave the rest of the card in a matte finish. This gives your card a special high quality outfit. Partial coating makes sense for:
  • 1. Text with an adequate font size or Logos with a diameter over 1cm.
  • 2. Partial Coating on a dark background.

Partial coating needs to be defined for each side of a card, in form of an image file that only contains black and white. The black pixels correspond to coated regions. The Spot UV files have to be created according to our file specs (see File Help).

How can I order partial coating?

OvernightPrints offers you three options for ordering partial coating:
  • 1. You give us a description of the logo or image parts that should be coated and we will create the Spot UV files for you. This service will be charged by OvernightPrints with a flat fee of 4.58£ incl. VAT. Should the work of creating the files be more complex and time consuming, so the actual cost would be higher than the flat fee, you will of course be informed first before we start creating the files.
  • 2. You create the Spot UV files on your own according to the instructions below and complete the order as described (either uploading the files directly or after completing the order process).
  • 3. You select one of our general spot templates which are offered as part of the ordering process when you select the partial coating option (along with the option to upload your own file or have us create the file for you as mentioned under 1. and 2.).

In order to place an order with Spot UV, you will need to do the following:

1. Upload a finished design through our website
2. Once on the approval page, you have to click on the link "Add Partial Coating" and you will be given the option to upload your Spot UV files right away or to upload the files at a later point. If you decide to upload the Spot UV files right away, the Spot UV process will be complete. Afterwards, please continue the order process.
3. If you have decided to upload the Spot UV files at a later point, your order will be automatically be put on hold on order completion, waiting for you to upload the Spot UV files. After you have uploaded all the files, you have to remove the hold status yourself so that the order can be forwarded to printing.

Spot UV File Specs:
- Spot UV files should be saved as Bitmap images
- image size in pixel:
  • Businesscards: 1042 x 676 Pixel
  • Folded Businesscards: 2046 x 676 Pixel
  • Postcards DIN A6: 1823 x 1315 Pixel
  • Postcards DIN A5: 2518 x 1786 Pixel
  • Postcards DIN long: 2518 x 1278 Pixel
  • Greeting Cards DIN A7: 1823 x 1315 Pixel
  • Greeting Cards DIN A6: 2518 x 1786 Pixel
  • Greeting Cards DIN A5: 3546 x 2518 Pixel
  • Greeting Cards DIN long: 2518 x 2518 Pixel
  • Greeting Cards DIN long Landscape Format: 4999 x 1278 Pixel
  • Square Greeeting Cards: 2518 x 1278 Pixel


Create a Spot UV-File:
1. Open the file in Photoshop.
2. If you want to coat lighter areas of your card or have more control over the coated regions follow these steps, otherwise continue to step 3.
  • a. Select areas to be coated. There are a few way to do this: use the Marquee Tool if you would like to select a rectangle or a circle, use the Magic Wand Tool if you would like to select a colour, or use the Lasso Tool if it is a complex shape you want to select. Remember to hold the Shift key to add more areas to your selection.
  • b. Create a New Layer.
  • c. Use the Paint Bucket Tool to make all the selected areas black on the new layer.
  • d. Turn off the Background Layer by clicking on the eye next to the Background Layer in the Layer window.
  • e. Make sure all areas desired to be coated are black.
  • f. Click Layers, then Flatten Image.
  • g. Select OK when asked if you want to discard hidden layers.

3. Convert your file to Grayscale (Image/Mode/Grayscale) Click OK to discarding information
4. Convert your file to Bitmap (Image/Mode/Bitmap) and select 50% Threshold for method and 300 pixels/inch (dpi) for resolution.
** Remember that all areas that are black will be coated and all areas that are white will be uncoated. **
5. Save as a tiff file. For compression choose either "lzw" or no compression at all.

Placing an Order - What browsers do you support?
Our site is supported by many browsers. We recommended using "Mozilla Firefox" or "Opera". But Chrome, Safari and the Internet Explorer are also supported. You will need to make sure you have cookies and JavaScript enabled. >> Download how to PDF: Windows / Linux & MacOS

Placing an Order - Why am I unable to place my order on hold?
If your order has already been printed, you will be unable to place the order on hold. If your order has not been printed and you are still having a problem, call 020 02227403 for further assistance.

Placing an Order - How do I reorder cards?
Below are the steps you will need to take to reorder your old cards:

1. Log on to MY ORDERS located on the top right hand side of our website using your email address and old order number. (if you do not know your old order number, you can obtain a list of you previous orders under the FIND MY ORDERS section on the MY ORDERS page. You will need to know the correct email address that that order was placed under.)

2. Click "How to Reorder."

3. Click "Reorder Now."

4. Your card should be in the shopping cart at this time.
    a. If you want to change the order in any way (ie: quantity, background, writing, information, etc), and it is an order you created using online templates, click the little "edit" link next to the small preview of the card. This will allow you to edit the order. If it is an order you uploaded to our website, you will need to edit your original files and create a new order.

    b. If you want to add more products to the order, click "Add More Products" at the bottom left hand corner of the shopping cart.

    c. If everything is correct, and you do not need to change or add anything to the order, click "Continue Checkout" at the bottom right hand corner of the shopping cart.
Do you have a Referral program?
At this time, we do not have a program in place, but it is a consideration for the future.
Is there an Affiliate program?
At this time, we do not have a program in place, but it is a consideration for the future.
How do I order?
Overnight Prints now offers two different options to place your order. You are able to use our Classic Designer, or you can create the design using any of the programs listed on our FILE HELP page to create the design to your liking for upload submission.

If you are having problems with our Classic Online Designer, you will need to delete your cookies so information from other sites does not interfere with our system. For file submission via upload, we ask the files to be designed and saved in CYMK. If you save your files in any other colour mode they will be converted into CMYK mode automatically before printing. This may lead to colour variations.

Please keep in mind that our new Interactive Designer is new. We do not recommend that you solely rely on this feature to create your design because it is still a a new option. If you do experience difficulties with this designer please contact us at service@overnightprints.co.uk or 020 02227403.

As we are an online company, all orders must be placed and paid through our website. There are three ways to place orders with us. You can either create a card using our online designers, or you can create a card using your own design program and upload it to our website for ordering.

To use the online designer, you would simply click "PostCards starting at £....","Business Cards starting at £....", "Letterhead starting at £...." or "Brochures/Flyer starting at £....". You would then click the option that says "Classic Online Designer" or "New Interactive Designer". From there you can select a background from our premade templates, add text and images, select your quantity, add the Gloss Coating, add rounded corners if desired, and obtain shipping prices. The website will guide you completely through the checkout process.

To create a card outside of our website and upload it to our website, we ask that you follow the directions given under our "File Help" tab on our website. Once you have created the card file to our specs listed in our File Help tab, you would simply upload your file for ordering. You can do so by following the steps below.
1. Save the file(s) to your My Documents.
2. Go to our website, www.OvernightPrints.co.uk.
3. Click on the heading for the product you would like to order (ie: "Business Cards Starting at £....")
4. Click on "Upload Design"
5. Browse for the front (and back if you have one) of your card. Once the file is in the appropriate box, front and back, select "Upload" From there, the website will guide you through the uploading process.
What is our turnaround and delivery time?
Overnight Prints has two different turnaround times. Both turnaround times have as a basic rule, that your order and the money transfer to our account is done by 11 o'clock noon. If you place your order on a day other than Monday there will be different turnaround times (see table). The following table should be used only as an example:

The turnaround times starts after we recieve your money in the Overnight Prints account!
The average time for payment to clear is subject to change according to different payment methods:
Creditcard: immediately online
Money Transfer: 1 day (depending on bank up to 3 days)
Pay Pal: immediately online

Turnaround time max. 2 working days
Business Cards and 148mm x 105mm PostCards with UPS Standard (Priority Printing) or higher.

1. Week

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
If your order is done by 11 o'clock noon and the payment has cleared.. First morning of printing until 11 o'clock noon. Cutting, Finishing of products. Products are packaged. Shipping labels will be created. FIRST SHIPMENT DAY SECOND SHIPMENT DAY All orders made today at Overnight Prints will be printed on Monday. All orders made today at Overnight Prints will be printed on Monday.
First night of printing After 11 o'clock: Cutting, Finishing of products Your order gets picked up by UPS for shipment. If you choose UPS Express Saver you will have your product today. If you choose UPS Standard, your package is in transit with UPS.    

2. Week

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
THIRD SHIPMENT DAY
If you choose UPS Standard, you will receive your product during the course of the day.
           
Depending on your location you may receive your package during the morning hours.            
UPS Standard (without Priority Printing): Overnight Prints does not provide any guarantee on turnaround times of your product as mentioned above. Although products may be printed in one to five business days, there may be some delays when selecting UPS Standard without Priority Printing. This shipping option is for customers that do not require a fast delivery time.
UPS Standard (with Priority Printing): The delivery of your product will take 1 to 4 business days after its been printed and received by UPS. (Excluding Saturday, Sunday, & Public Holidays). Depending on your location it could be delivered earlier.
UPS Express Saver: You will receive your product on the following Business day after it's been printed and received by UPS.
Free Business Cards: The production time for free business cards is up to 5 business days (depending on the chosen shipping type). The delivery time is done by the "Deutsche Post" and may therefore take 3 to 4 business days.

Turnaround time max. 4 working days
Letterheads, 210mm x 148mm Postcards, DIN long Postcards, Brochures/Flyer, DIN long Brochures, Posters and Greeting Cards with UPS Standard (with Priority Printing) and higher.

1. Week

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
If your order is done by 11 o'clock noon and the payment has cleared.     Third Morning of printing until 11 o'clock noon. Cutting, Finishing of products. Packaging of prodcuts. Shipping label will be created. All orders made today at Overnight Prints will be printed on Monday. All orders made today at Overnight Prints will be printed on Monday.
First night of printing Second night of printing Third night of printing After 11 o'clock: Cutting, Finishing of products Your order gets picked up by UPS for shipment.    

2. Week

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
FIRST SHIPMENT DAY SECOND SHIPMENT DAY THIRD SHIPMENT DAY
If you choose UPS Standard, you will receive your product during the course of the day.
    All orders made today at Overnight Prints will be printed on Monday. All orders made today at Overnight Prints will be printed on Monday.
If you choose UPS Express Saver you will have your product today. If you choose UPS Standard, your package is in transit with UPS. Depending on your location you may receive your package a day earlier.        
 
*The delivery time will be added on the turnaround times as mentioned above. We want to point out, that we print, ship and deliver orders only on business days (Monday to Friday).
 
*Overnight Prints doesn't guarantee the compliance of the shipment days if selected UPS Standard shipment. Although we normally print in one to three days , there can be a delay in shipping with UPS. Only if UPS Express Saver is selected we guarantee that the UPS shipment will arrive the following business day after Overnight Prints hands the the product over them.
 
*Overnight Prints has its own on-site printing facility and we ship throughout most of Europe.
 
What is the price of the different products?
All pricing is listed on our PRICING page in correlation to the quantity and the number of sides. There is a £1.84 charge per 100 cards for the rounded corners option. Shipping costs vary upon the weight of the package and the destination of the package.
What type of paper is used?
We are using a 350/300 gsm card stock, satin matte coated on both sides to print our business cards, postcards and greeting cards. If a glossy coating is applied it will add a little bit of thickness. For our letterhead and envelopes we use a 100 g/qm wood free opaque paper. Brochures/Flyer are a 150 g/m² g/qm Illustration Printing Paper that is coated on both sides. All products are printed on off-set or digital presses.
How do I make changes to my order?
As an Overnight Prints customer, you are granted full access to your account from any computer as long as you have followed the ordering process at least up to the billing portion of the order. This will give you the possibility to continue the order at a later date as described below. Once your order is completed, you have the ability to place your order on hold, edit your order, track your order and cancel your order as long as it has not yet printed. Simply log onto MY ORDERS located on the top right hand side of our website with your invoice and email address and select the option that is needed. Be sure to write down your order number prior to completing your order.
What causes colour drift and colour out of spec?
The accuracy limitations of CMYK printing are that the results can vary, sometimes greatly, depending on the range, how it is calibrated, and the particular colour you are trying to print. Even the results from different digital printers or presses can vary, so colour accuracy may be an issue, particularly if you're printing items at different times or with different printers. There are also colours that cannot be reproduced using the CMYK process - such as metallics and very bright colours. It is VERY IMPORTANT that you don't use spot colours in your document. Inevitably, the colours shift when converted to CMYK, and this could be a cause of the colour out of spec you're experiencing. A good idea for designers might be to go into the Pantone Process Book and pick a process colour that's as close to the spot colour as possible, when choosing to use a four-colour printer. Select a colour that can be printed in CMYK. Use the process colour instead; the colour is much more likely to print.
What if I am unsatisfied with the product I received?
OvernightPrints guarantees a No-Risk Satisfaction Guarantee

Overnight Prints promises to do all to get your complete satisfaction. If there is a reason for dissatisfaction at any time, we'll reprint your product for free or you'll receive a voucher or a discount for your next order at Overnight Prints. In order to constantly improve and check our quality, we kindly ask you to please send us back 4-8 samples of the product in an envelope before we start the compensation process. After checking the product we will reprint your order or you will get a voucher.

Please be aware that due to the nature of four-colour printing, we cannot print every colour available on a computer monitor. We do not colour match; instead, we offer the industry standard in pleasing colour and will make any reasonable adjustments to help correct submitted files. If Overnight Prints cannot correct the file or reprint to pleasing colour standards, then we will issue an RMA and refund the purchase price. Because we want to constantly increase our quality level, we have this basic condition for refunds, that the complete product has to be send back to Overnight Prints.

If an issue arises with the printing quality of your product, please contact our Customer Service department at 020 02227403 or send an Email to service@overnightprints.co.uk.

Overnight Prints will correct improper cutting, colour drift, printing delays and printing quality. The customer should correct files without full bleed or with incorrect colour selection, incorrect resolution, incorrect file dimensions, visible crop marks, incorrect card orientation, and spelling or grammar errors. You can always contact our file support department if you are unable to correct these issues yourself. They will do their best to guide you to a positive result.

Before Printing it may be beneficial to read some of our guides. Below are links to useful information.
GUIDELINES
CARD ORIENTATION
COMMON MISTAKES
Shipping information for letters and postcards
Does Overnight Prints print and ship everyday?
We print and ship Monday through Friday, excluding Public Holidays in Germany.
Why isn't my file uploading?
Our uploader supports files with the following extensions: JPG, PDF, TIFF, EPS, AI, PSD, GIF, PNG, BMP, DOC, PPT, ODT, ODG, SXD, ODP, ODS, XLS, RTF, EMF and WMF.
All other file formats cannot be processed, that includes Corel Draw files, Adobe InDesign files and Microsoft Publisher files. Please export to PDF when using one of these programs.

Please only upload files that are not larger than 12 MB per side. Also make sure your files have the correct dimensions, files with extremely large dimensions cannot be processed.

If you are still having problems, confirm that Cookies and Javascript are enabled in your browser. If that does not help, we recommend the usage of a different browser (Firefox, Opera or Chrome).

If this fails to resolve the upload problem, you may email your files to service@overnightprints.co.uk for any file problems you are having. Subject the email to ATTN: File Support. Also give a short description about what kind of error you are getting when uploading. You will receive a response the next business day with adjusted files or how to adjust your files so you are able to upload the files onto our website to place your order. Overnight Prints does not place orders for customers. All orders must be placed online by the customer.
Does my custom design meet the specifications?
Uploaded files must fill the entire area to the full bleed dimensions. Please view our GUIDELINES. What you see on the preview is what will be printed. Please view our MOST COMMON MISTAKES on what is considered a correct upload versus an incorrect upload. Keep in mind the preview does not represent the actual size of the card after print.
Which possible reasons are there for colour deviation between monitor preview and print product?
Overnight Prints cannot guarantee that the colour of the print result will look identical to the onscreen preview on the customers monitor, as we are unable to influence any deviation caused by the customers monitor itself or its settings.

All files should be created, saved and uploaded in CMYK colour mode. It is also possible to upload files in RGB colour mode, but the customer needs to take into account that the necessary conversion to CMYK colour mode before printing can cause certain colours to shift and change.
Further information about the colour spaces is available under the link "RGB & CMYK" in our glossary on the right hand side of this page.

When you upload your files in CMYK colours, we advise using our colour profile to achieve a better colour accuracy. Overnight Prints uses the colour profile "US Sheetfed Coated V2" for coated paper.

If the print result differs from the preview on your monitor, this is often caused by incorrect settings of the device. Should your images be darker in the print result than the online preview, it is possible that your monitor is set up too bright. In addition, incorrect settings for contrast and colours can also cause differences between monitor preview and print result. Only with a calibrated monitor it is possible to achieve an approximately colour-proof preview matching the print result.

Further reason for error is the use of RGB colours (only suitable for screen displays) or the use of spot colours (like Pantone, HKS or RAL) and other colour definitions. Printing is done in the smaller CMYK colour space. This colour space offers fewer colour grades for image reproduction. Because of this, RGB colours will lose luminance and saturation when converted to CMYK. The difference between these colour spaces is the type of colour mixture (i.e. how the colours are made up) : RGB creates colours in an additive process, CMYK uses a subtractive process.

Suggestion:

  • Calibrate your monitor.
  • Convert your files to CMYK-colour mode before uploading them.
  • Should you not have access to a calibrated monitor it is usually advisable to brighten files by 15-20%. Please note that this measure does not result in a guarantee for a colour-proof print result.
Do I receive proofs prior to print?
Overnight Prints does not send out hard copy proofs. All proofs are viewed online. What you see on the preview screen is what will be printed.
What files do we support?
We accept files with the following extensions: JPG, PDF, TIFF, EPS, AI, PSD, GIF, PNG, BMP, DOC, PPT, ODT, ODG, SXD, ODP, ODS, XLS, RTF, EMF and WMF.

When using PDFs, please only save files with PDF version 1.3 or 1.4.

TIFF files should only be compressed with LZW.

Losless JPGs or JPG2000 files are not supported.
Why aren't my fonts viewing correctly?
Depending on the program you are using, you must ensure all text and images are embeded or outlined. Sometimes a font cannot be embedded. If this happens, it is because of a non-registered font, or a preview only font. You will need to substitute the font if so.
Why does my paper curl when I print on it?
The paper is slightly wet due to the ink and water being applied during the printing process. It needs about 1-2 weeks to completely dry depending on humidity. In most cases it's usable out of the box, but in high humidity places it could take a few days.
What happens if my order is delayed?
Due to the high amount of orders we receive, some orders may experience delays occasionally. Simply email us at service@overnightprints.co.uk or call our existing queue to rectify the situation. Overnight Prints will gladly issue a credit towards a future order.
Do all orders have to be placed online?
Yes. Overnight Prints does not accept any walk-in or orders by mail. This includes cds with files, scanned images, or hard copy prints. All orders must be placed via our website. If design assistance is needed, please email the files or request to service@overnightprints.co.uk. Our representatives will contact you promptly and will guide you to a sucessful file for uploading on Overnight Prints.
How do I clear my browser's Cache Memory/Cookies?
Clearing Cache on Microsoft Internet Explorer 6
1.Click Start, select Settings and Control Panel.
2.Double-click Internet Options to open Internet Properties.
3.Click Delete Files. Click Delete Cookies.
NOTE: Deleting Cookies removes ALL the cookies stored on the computer.
4.Click OK on the Delete Files dialog box.
5.Click OK.

Clearing Cache on Microsoft Internet Explorer 7
1.Click Start, select Settings and Control Panel.
2.Double-click Internet Options to open Internet Properties.
3.Click Delete Files. Click Delete Cookies.
NOTE: Deleting Cookies removes ALL the cookies stored on the computer.
4.Click OK on the Delete Files dialog box.
5.Click OK.

Clearing Cache on Firefox
1.Click Tools and select Options.
2.Click the Privacy Icon.
3.Click Clear across from the Cache option.
4.Click OK.
5.Exit and relaunch the browser.
What are the file specifications I should design to?
For better understanding of our cutting marks and safe zones please click at Guidelines & Cutting Explained.

At Overnight Prints we allow printing to the edge of the products and we take pride in having the tightest cutting margins available. These margins are 1,61mm and are named full-bleed (green line) and safe zone (red line).

Trim Marks (Blue Line)
The product will be cut on the trim mark (blue line), however the cut may shift up to 1mm in any direction. Due to this shift Overnight Prints does not recommend borders of any type.

Full Bleed (Green Line)
If you wish to have coloured backgrounds or images continue to the edge of the product they must continue past the trim marks to the full bleed margin. If they do not continue to the full bleed margin you most likely will end up with white strips along the edge of the product due to our cutting tolerance.

Safe Zone (Red Line)
Text or any other elements you don't want to be trimmed off must be placed within the safe zone. If they are placed directly next to the trim mark and the cutting is off but within tolerance, the text will be chopped off. Due to our cutting process and tolerance we do not recommend borders of any kind. By our policy we are protected to cut 1,61mm outside or inside the Trim Marks.

Quick Specs:
Product Cut Size Bleed Size File Size* Pixel Size
Business Card 85mm x 54mm 1,61mm 88,22mm x 57,22mm 1042 x 676
Folded Business Cards 170mm x 54mm 1.61mm 173.22mm x 57.22mm 2046 x 676
Postcard DIN A6 148mm x 105mm 3,175mm 154,35mm x 111,35mm 1823 x 1315
Postcard DIN A5 210mm x 148mm 1,61mm 213,22mm x 151,22mm 2518 x 1786
Postcard DIN long /
Brochures DIN long
210mm x 105mm 1.61mm 213.22mm x 108.22mm 2518 x 1278
Letterhead 210mm x 297mm 1,61mm 213,22mm x 300,22mm 2518 x 3546
* Brochures/Flyer DIN A4 297mm x 210mm 1,61mm 300,22mm x 213,22mm 3546 x 2518
* Flyer DIN A5 210mm x 148mm 1,61mm 213,22mm x 151,22mm 2518 x 1786
Flyer DIN A6 148mm x 105mm 3,175mm 154,35mm x 111,35mm 1823 x 1315
DIN long leaflet 210mm x 210mm 1.61mm 213.22mm x 213.22mm 2518 x 2518
DIN A3 Poster 297mm x 420mm 2.00mm 301mm x 424mm 3555 x 5008
DIN A2 Poster (Digital printing) 420mm x 594mm 0.00mm 420mm x 594mm 4961 x 7016
DIN A2 Poster (Offset printing) 420mm x 594mm 2.00mm 424mm x 598mm 5008 x 7063
DIN A1 Poster 594mm x 841mm 0.00mm 594mm x 841mm 7016 x 9933
DIN A6 Greeting Cards 210mm x 148mm 1.61mm 213.22mm x 151.22mm 2518 x 1786
DIN A5 Greeting Cards 297mm x 210mm 1.61mm 300.22mm x 213.22mm 3546 x 2518
DIN long Greeting Cards 210mm x 210mm 1.61mm 213.22mm x 213.22mm 2518 x 2518
DIN long Greeting Cards (Landscape Format) 420mm x 105mm 1.61mm 423.22mm x 108.22mm 4999 x 1278
Square Greeting Cards 210mm x 105mm 1.61mm 213.22mm x 108.22mm 2518 x 1278
Envelopes DIN long 220mm x 110mm 0.00mm 214mm x 104mm 2528 x 1228
Envelopes DIN long Lettershopformat 229mm x 114mm 0.00mm 223mm x 108mm 2634 x 1276
Envelopes DIN C6 162mm x 114mm 0.00mm 156mm x 108mm 1844 x 1276
Envelopes DIN C5 229mm x 162mm 0.00mm 223mm x 156mm 2634 x 1844
Envelopes DIN C4 324mm x 229mm 0.00mm 318mm x 223mm 3756 x 2634
 - 1,61mm or 3,175mm is trimmed from the uploaded file, depending on the product.
 - The safe zone is 1,61mm inside the file product size..

* folding options
   - Image should extend all the way to the edge.
 - Make sure all text is inside the Safezone.

* required resolution / colour:
300 dpi / CMYK
How do I determine what way my cards need to be flipped?
Please view our Card Orientation page located here. CARD ORIENTATION
Am I able to save my design and then come back to it?
To save a design created using the Classic Designer you will have to add the card to the Shopping Cart. Once in the Shopping Cart there is a link at the bottom of the page that says "Continue to Checkout". Now choose your method of payment, enter the shipping address and confirm by clicking on "continue to checkout". Your data has been saved. Please note down your order number.

If you wish to continue editing your order, please log in on our website under "My Orders", entering your email address and your order number. Click on "Continue to checkout". You will now be directed to your shopping cart. There, you may finalize your cards by clicking on "Edit". When finished, proceed with your order.
I have my files designed and saved as .DOC, what do I do now?
If you create your artwork as a DOC file you will have to convert it into PDF before uploading it to the website. Use an appropriate program for this if you have one. Otherweise, please email your data to service@overnightprints.co.uk. We will convert your data for you and send them back via email. You may now upload them to our website and place your order.
Why is my Illustrator file uploading off center?
When creating your Illustrator file you must create a white background layer that completely fills the full bleed size of the file. This will prevent the file from cropping to a different file size.
Which payment options are available and when does the processing time start?
We offer a number of different payment options:
(when entering the payment data during the order process, our website uses a secure SSL-connection)
  1. Bank transfer
    This is a regular bank transfer which you initiate after completing the order process, either by filling out the necessary form at your bank or online. Please do not forget to state the order number (as the reference) when making the transfer to ensure that the payment can be allocated correctly with your order. Depending on the bank it can take approximately 1-3 days until your money is credited in our account and we can record the receipt of payment. Please note that all bank transfers within the European Union (SEPA) should be free of charge.
  2. PAYPAL
    Should you have a PayPal account, you can also pay with this method. Usually you will be forwarded to the PayPal-website during the order process to make the payment (and then you will return to our website to complete the order process. More detailed information is available under the following link: Paypal
    There is no additional cost for this payment method. Your order will be marked as payment cleared immediately and can be processed directly after you have completed the order process!
  3. KREDITKARTE
    You also have the option to pay with your credit card. To offer you the highest possible security with this payment method we use the ipayment service offered by 1&1 Internet AG (http://hosting.1und1.de/ipayment).All you will need is your credit card information and some personal information (i.e. the address associated with your credit card). Once the payment has been cleared you will receive a confirmation email to the adddress given when placing the order. Your order will be marked as payment cleared immediately and can be processed directly after you have completed the order process!
  4. Sofortüberweisung/Direct Ebanking
    Should your bank account support online banking with the PIN/TAN method, you can make a payment with Sofortüberweisung/Direct Ebanking from your online bank account. All you need is your account number, bank routing number, PIN and TAN. An order paid for with this method is set to payment cleared directly. This means a time advantage of 2-3 days compared to regular bank transfer. Sofortüberweisung/Direct Ebanking is handled in cooperation with Payment Network AG. More detailed informationen is available under the following link: Direct Ebanking
    There is no additional cost for this payment method. Your order will be marked as payment cleared immediately and can be processed directly after you have completed the order process!
After Payment:
After the receipt of payment, the order will be processed and handed over to the delivery partner within the turnaround time mentioned in the order confirmation. You will receive an email confirmation once your order is ready to be handed over for shipping. If you have selected an option with package tracking, this email will contain a link to access the tracking information.

Mon-Fri 8-19 h 
020 02227403
service@overnightprints.co.uk